Refund Policy

14-day money-back guarantee

We offer a 14-day money-back guarantee on your first paid subscription. If you are not satisfied within 14 days of your initial upgrade charge, contact us and we will refund that charge in full. The guarantee applies once per customer and to the first paid term only.

What is refundable

• The initial subscription charge for a new paid plan, when requested within the 14-day window above.
• Charges resulting from a clear billing error on our side (for example a duplicate charge).

What is not refundable

• Consumed usage. Metered usage (such as requests, storage, email, and AI usage) and prepaid AI credits or top-ups that have already been consumed are not refundable, because the underlying cost has already been incurred.
• Renewals. Subscription renewals after the initial 14-day window are not refundable. You can cancel future renewals at any time (see below).
• Partial periods. We do not provide prorated refunds for the unused part of a billing period after the guarantee window, except where required by law.
• Added seats. Mid-cycle seat changes are prorated on your invoice rather than refunded separately.

Cancellations and downgrades

You can cancel or downgrade at any time from your billing page. Cancellation stops future renewals; your paid features remain active until the end of the current billing period, and you are not charged again. Downgrades take effect as described at the time of change and may be prorated.

How to request a refund

Email hello@cloudrizz.com from, or including, your account email address, within 14 days of the initial charge. Tell us which charge you would like refunded. We may ask a question or two to locate the transaction.

Processing and timing

Approved refunds are processed through Paddle to your original payment method and typically appear within 5 to 10 business days, depending on your bank or card issuer. You can also manage invoices and payment methods from the Paddle billing portal linked in your account.

Chargebacks

If you believe a charge is wrong, please contact us first so we can help quickly. Filing a chargeback without contacting us may lead to suspension of the account while the dispute is investigated.

Abuse and policy violations

We may decline a refund where the account has been used in violation of our Terms of Service (for example fraud, abuse, or circumventing usage limits), or where a refund request is repeated or made in bad faith.

Your statutory rights

Nothing in this policy limits any non-waivable rights you have under applicable consumer-protection law. If you are a consumer in the European Economic Area or the United Kingdom, you may have a statutory right to withdraw from a purchase within 14 days. Where you ask us to begin providing a digital service immediately and you acknowledge that you lose the right of withdrawal once it is fully performed, that statutory right may not apply; our voluntary 14-day guarantee above still does.

Questions

Contact hello@cloudrizz.com for anything related to billing or refunds.